Privacy policy
Last updated 15 September 2026
This page explains what happens to your information when you visit shyow.io or send us an enquiry through it. Shyow is operated by נרטיבי הפקות בע״מ, Ramat Gan, Israel (“Shyow”, “we”).
What we collect
- When you send an enquiry: your name, company, work email, what you’re after, and any brief you choose to add, including one added on the thank-you screen.
- Sent along with an enquiry: the page you sent it from, the site that referred you, any campaign tags in the link you followed (such as
utm_sourceorfbclid), your IP address, your browser details and the time. - While you browse: the Meta Pixel events described below. The pricing page also remembers your currency choice in your browser’s local storage, which stays on your device.
- On WhatsApp: if you message us, the conversation takes place on WhatsApp under its own terms, and we see what you send us there.
How we use it
- To reply to you, talk through and quote your project, and keep track of the conversation in our internal CRM.
- To learn which of our ads and pages lead to real enquiries, and to improve our advertising on Facebook and Instagram.
- To keep the form free of spam and abuse, for example by limiting repeated submissions from one IP address.
We don’t sell your information, and we don’t use your enquiry for anything other than talking with you about work.
Meta Pixel and Conversions API
Our pages load the Meta Pixel from Facebook. It sets cookies (_fbp, and _fbc when you arrive from one of our ads) and tells Meta when you view a page, start the enquiry form, send it, or tap WhatsApp.
When you send an enquiry, our server also reports it to Meta directly, through Meta’s Conversions API. That report includes a hashed (SHA-256) copy of your email address, your IP address, your browser details, the Meta cookie IDs, the page address and the type of project you picked, so Meta can connect the enquiry to the ad that led to it without counting it twice.
Meta uses this to measure and deliver our ads, as described in Meta’s Privacy Policy. You can limit ads based on your activity in your Meta ad preferences, and block or clear cookies in your browser settings.
Who else handles it
- Google stores our enquiry database (Firebase / Cloud Firestore), runs the studio inbox that receives a copy of each enquiry (Gmail), and serves this site’s fonts (Google Fonts, which receives your IP address when your browser loads them).
- Render hosts this website and the server that receives the form.
- Meta Platforms, as described above.
These providers may store and process information outside Israel, including in the United States and the European Union.
How long we keep it
We keep enquiry details for as long as we need them to talk with you and to handle any work that follows. We delete them when they’re no longer needed, or sooner if you ask, unless the law requires us to keep something, such as invoicing records.
Your rights
You can ask us to show you the information we hold about you, to correct it, or to delete it. Depending on where you live, you may also be able to object to or restrict how we use it, and to complain to your data protection authority. Write to shyow.studio@gmail.com.
Deleting your data
Email shyow.studio@gmail.com from the address you used, with the subject “Delete my data”. We’ll delete your enquiry and its CRM record and confirm by reply within 30 days.
To remove what Meta has recorded about your visits, open Accounts Center on Facebook or Instagram and go to “Your activity off Meta technologies”.
Changes
If this policy changes, we’ll update this page and the date at the top.
Contact
נרטיבי הפקות בע״מ (Shyow) · Ramat Gan, Israel · shyow.studio@gmail.com